Frequently Asked Questions

Warranty on Calex products
I have asked you a question but I receive no response
How do I activate a Cloud subscription for my camera or video doorbell?
Payment option Cloud subscription
My LED lamp does not dim
Which transformer should you use for LED lighting?
Compatibility of dimmers and lamps
The promised service life of the LED lamp is not achieved, how is this possible?
Energy consumption of a LED lamp
I have replaced my old lamp with a LED lamp. What is my saving in terms of energy consumption
Blinking LED lamp on film
Earning back a LED lamp
Price difference between LED lamps and standard lamps
Broken or faulty energy-saving lamp
Can I use any lamp outdoors?
Where can I follow you on social media?
Why do your prices differ from the prices in stores?
Can I chat with one of your employees?
On which days and at what times is your customer support available?