Welcome to the Calex Help Center

General questions

• The new 2021 energy label - How does it work?

Calex Smart APP

Device Specific Support

Network and Connectivity

Integration Amazon Alexa, Google Home & Apple's Siri

• Do Calex Smart products work with Alexa, Google Home and Apple’s Siri?
• Why doesn’t my PIR sensor connect to Google Home or Alexa?
• How do I set up Siri voice command for my Calex Smart products?

Functionalities

• Can I turn the Calex Smart bulbs on or off with a light switch?
• How can I tune my lighting to sunrise and sunset?
• Can I save the images from my Smart Camera?
• Is there a way that my bulbs will turn on and off when the movement sensor detects moving?
• The images from my SD card do not open on my computer.
• How to connect your Apple watch to the Calex Smart app
See all 7 articles

Homes, Rooms, Groups

• How can I use multiple lights at the same time?
• How can I use multiple lights at the same time?
• Can I put my bulbs and power plugs in one group?
• How to create a group of several Calex Smart items?

Bluetooth Mesh

• Why do my outdoor bulbs lose connection sometimes?

Questions about the Calex Smart LEDstrips

• If I cut the Strip light, can I re-use the cut piece?
• My LED strip does not stick, how is this possible?
• How do I connect my Calex Smart LED strip?

Questions about Smart Devices

• Why does the light in my Smart Diffuser keep blinking?
• Do I need a Hub?
• How many products can I link to my Calex app?
• How to connect the Calex Smart Movement sensor to my smart bulb?
• How to connect the Calex Smart Outdoor Camera?
• There is no line in my diffuser for the minimum/maximum amount of water. How much water can I put in my diffuser?
See all 13 articles

Questions about Calex Smart lighting

• How to connect my Calex Smart Floorlamp to the app?
• How to install the Calex Smart Floorlamp?
• Will my Calex Smart lamps work with my current dimmer switches?
• How long will it take for my Calex Smart lamp to turn on?
• How to install the Calex Smart Downlights?
• What does the Calex Smart Ambient Light cable button do?
See all 7 articles

Sharing the app

• Can I let other people in my household control the lamps/devices via the app?

Getting started

• Your Wifi Router and the installation of smart devices on 2.4 GHz
• How to install the Calex Bluetooth Mesh Link
• How do I reset my Calex Smart products?
• Can I find a video somewhere explaining an installation process?
• How many products can I link to my Calex app?
• How to install my Calex Smart items using the AP-Modus?
See all 7 articles

Questions about login

• Where can I find my account number?

General Smart Questions

• What happens to my Calex Smart products in the event of a power failure?
• How long will my Calex Smart lamps last?
• My Calex Smart products won’t connect
• What happens if I change my router?

Questions about Smart Remote

• How do I connect my smart wall switch to my smart devices?
• Which smart bulbs and devices does my Smart Remote work on?
• Can I control the connected lamps separately with the Smart Remote?
• Can I control the connected lamps separately with the Smart Remote?
• How do I connect my smart remote to my app and lights?

General

• Colour temperature
• What is Kelvin?
• CRI Value
• Inventor of light
• Operation of incandescent lamp
• Operation of led lamps
See all 10 articles

Frequently Asked Questions

• My LED lamp does not dim
• What do the symbols on Calex packaging mean?
• Which transformer should you use for LED lighting?
• Which dimmer should be used in combination with LED lighting?
• Compatibility of dimmers and lamps
• The promised service life of the LED lamp is not achieved, how is this possible?
See all 19 articles

Announcements

• Where can I follow you on social media?
• Why do your prices differ from the prices in stores?
• Where can I buy your Calex products?

General

• Where can I find the device id in the smart app?
• Can I control my smart lamp with a wall switch?
• How can I insert or change an SD card?
• What does the IP value of a product mean?
• When will Matter be available?
• I am not at home, can I still control my smart devices?
See all 20 articles

General

• Message: Device is already associated with another user.
• Message: Location access is not allowed.
• My LED lamp does not dim
• The promised service life of the LED lamp is not achieved, how is this possible?
• Blinking LED lamp on film
• Broken or faulty energy-saving lamp

General

• Lumen
• Lux
• What does Candela mean?
• Wattage
• What is a directional lamp?
• What are switch cycles?
See all 21 articles