Welcome to the Calex Help Center

Integration Amazon Alexa, Google Home & Apple's Siri

• How do I use the Calex Smart devices in Google Home or with Amazon Alexa?
• Why doesn’t my PIR sensor connect to Google Home or Alexa?
• How do I set up Siri voice command for my Calex Smart products?

Functionalities

• How can I tune my lighting to sunrise and sunset?
• Can I save the images from my Smart Camera?
• Is there a way that my bulbs will turn on and off when the movement sensor detects moving?
• The images from my SD card do not open on my computer.
• How to connect your Apple watch to the Calex Smart app
• Can you control all your Calex Smart devices when you’re not home?

Homes, Rooms, Groups

• How can I use multiple lights at the same time?
• Can I put my bulbs and power plugs in one group?
• How to create a group of several Calex Smart items?

Questions about the Calex Smart LEDstrips

• If I cut the Strip light, can I re-use the cut piece?
• My LED strip does not stick, how is this possible?
• How do I connect my Calex Smart LED strip?

Questions about Smart Devices

• There is no line in my diffuser for the minimum/maximum amount of water. How much water can I put in my diffuser?
• After resetting my lights/devices, they still won't connect. What else can I do?
• How many products can I link to my Calex app?
• Is it possible to connect my Smart Remote with different devices?
• How do I install the Calex Smart Video Doorbell?
• What to do when your Calex Smart items are offline
See all 9 articles

Questions about Calex Smart lighting

• How to connect my Calex Smart Floorlamp to the app?
• How to install the Calex Smart Floorlamp?
• How to install the Calex Smart Downlights?
• What does the Calex Smart Ambient Light cable button do?
• How to connect your smart bulbs/devices to the app

Sharing the app

• Can I let other people in my household control the lamps/devices via the app?

Getting started

• Your Wifi Router and the installation of smart devices on 2.4 GHz
• How do I reset my Calex Smart products?
• Can I find a video somewhere explaining an installation process?
• How many products can I link to my Calex app?
• How to install my Calex Smart items using the AP-Modus?
• How to connect your smart bulbs/devices to the app

Questions about login

• Where can I find my account number?

Questions about Smart Remote

• Can I control the connected lamps separately with the Smart Remote?
• Can I control the connected lamps separately with the Smart Remote?
• Is it possible to control my bulbs with just the Smart Remote and not the app?
• How do I connect my smart remote to my app and lamps?

Announcements

• Where can I follow you on social media?
• Why do your prices differ from the prices in stores?
• Where can I buy your Calex products?

General

• What do the symbols on Calex packaging mean?
• Which transformer should you use for LED lighting?
• Which dimmer should be used in combination with LED lighting?
• Compatibility of dimmers and lamps
• Energy consumption of a LED lamp
• Outdoor use of lamps
See all 11 articles

General

• My LED lamp does not dim
• My LED lamp is blinking; what to do?
• The promised service life of the LED lamp is not achieved, how is this possible?
• Blinking LED lamp on film
• Broken or faulty energy-saving lamp

General

• Lumen
• Lux
• What does Candela mean?
• Wattage
• Colour temperature
• What is a focused lamp?
See all 10 articles