Warranty on Calex products

Warranty on Calex products

We stand behind the quality of our Calex products and therefore offer a warranty period for customers within the EU and UK. Below you can read everything you need to know about our warranty terms:

Warranty conditions:

1. Within the European Union (EU):
   • You get a 2-year warranty on your Calex product from the date of purchase.
2. Within the United Kingdom (UK):
   • You get a 1-year warranty on your Calex product from the date of purchase.

Proof of purchase required:
To use the warranty, you must be able to show valid proof of purchase (such as a receipt, invoice or other form of written evidence). We need this proof to determine whether your product is still under warranty..

What does the warranty cover?
The warranty covers:

• Defects caused by defects in material or workmanship.
• Situations in which your product does not function as you might reasonably expect, as long as you have used it correctly according to the instructions provided.

What is not covered by the warranty?
The warranty does not cover problems caused by:

• Normal wear and tear.
• Improper use, such as overloading, improper installation or use in an unsuitable environment.
• Damage due to external factors, such as voltage spikes or physical damage from falls or bumps.
• Damage due to external factors, such as voltage spikes or physical damage from falls or bumps.

How does warranty handling work?

1. Within the warranty period:

   • Always contact the selling party first:
     If your Calex product breaks down within the warranty period, you should first contact the store or webshop where you bought the product. They will help you with your warranty..
   • From the second year in the EU:
     If you do not receive appropriate assistance from the selling party after the first year, or if you have questions about the warranty, please contact Calex directly.

2. Here's how to make a warranty claim:

   • Have the following ready:
     • Your proof of purchase.
     • A clear description of the problem.
     • Any photos or videos of the defect.
   • Please contact our customer service team at https://help.calex.eu. We will review your request and give you further instructions.

What happens after your warranty claim is approved?

• If your warranty claim is approved, we will replace the product or offer you a discount on the purchase of a new product through our online store.