How do I solve the problem if my smart device cannot connect to the Internet

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Smart devices can only be connected to a 2.4GHz Wi-Fi network.

Are you unable to connect your smart device to your Wi-Fi network? This can have several causes. Below we have listed them to get you started:

  • Check that your router is properly connected, turned on and the lights indicate normal operation.
  • In your router, check that Wi-Fi security is set to WPA2-PSK/WPA
  • Check for firmware updates to your router. Outdated firmware can cause connection problems, so make sure your router has the latest update.
  • Change your router's Wi-Fi channel. Interference from other devices can cause Wi-Fi problems.
    You can try changing the channel that your router uses, possibly consult the manufacturer or vendor for support on this.
  • Place the router in a central location away from walls, heating radiators and other obstacles.
  • Check if your Wi-Fi router (which 99% of routers do) supports a 2.4GHz network frequency band.
  • Restart your router and the device having problems connecting to Wi-Fi.
  • Check that the Wi-Fi name and password you enter in the Smart app is correct.
  • Special characters in the password are not supported.

  • Check that there is a sufficient and stable Wi-Fi signal at the location where you are using your smart device.
  • Check that your smartphone is connected to the correct 2.4GHz WiFi network.

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