When a device in the Calex Smart App displays the status "Offline," there can be several causes. We explain the most common situations and what to do in each case..
Possible causes:
-
Poor or broken Wi-Fi connection
The device may have lost its connection to the Wi-Fi network.
Check whether the Wi-Fi signal is strong enough where the device is located.. -
Device is turned off
The device may be turned off or disconnected from the power supply.
Check whether the device is still receiving power.. -
Changed Wi-Fi password or network
If you have recently changed your Wi-Fi settings (e.g., new password or different router), you will need to reconnect the device to the network via the app.. -
Temporary malfunction or network delay
Sometimes there may be a brief interruption in your internet connection. This usually resolves itself within a few minutes.. -
App status has not yet been updated or smartphone is experiencing a temporary malfunction
In some cases, the device is not actually offline, but the Calex Smart App on your smartphone has not yet received the latest status update.
Close the app completely and restart your smartphone. The correct status will often be displayed correctly again after this.
Related to