Brian

Hi Kevin,Vervelend om te horen dat je problemen ondervindt met je lampen.Ik begrijp dat je deze melding ook bij onze supportafdeling hebt ingediend.Omdat we wat meer informatie van je nodig hebben,...

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• 03 November 2025 12:16
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Hi Romy,Thank you for providing this information. I will discuss it with the development team.Just to be sure, the issue had been resolved for the cameras listed below, but has it now returned?bf12...

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• 03 November 2025 12:12
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Hi Romy,You're not having much luck with your camera. I would like to look into this again. Could you please provide me with the device ID of the camera in question?I am in direct contact with the ...

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• 30 October 2025 11:44
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Hi Ferdie,Gaat het om exact dezelfde lampen met hetzelfde artikelnummer, of zijn het verschillende types?Niet alle lampen zijn namelijk compatibel met de Wi-Fi Wallswitch. Ik ga er hierbij vanuit d...

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• 29 October 2025 14:08
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Hi Ramon,Great! Glad to hear it worked out! 

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• 23 October 2025 10:34
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Hi Ramon,That is certainly possible. You can hide the relevant devices within the room so that only the groups remain visible.You can do this as follows:Open the relevant room, tap on a device, and...

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• 23 October 2025 09:27
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Hi Gary,I’d be happy to help you look into this issue. However, you mentioned: “Can not connect to internet router.” Unfortunately, that’s a bit too little information for me to assist you properly...

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• 21 October 2025 11:11
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Hi Rahul,Based on your description, it’s not possible to determine the exact cause with certainty.It’s possible that not the entire LED strip has been activated when setting the color. Please see t...

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• 09 October 2025 13:36
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Hi Mike,At the moment, it is unfortunately not possible to add a power plug directly to a Lighting scene.However, there is a simple workaround available.You can set the smart plug to automatically ...

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• 30 September 2025 07:00
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Hi Bridget,You mentioned that you’ve installed 3 lamps, but that you’re only able to control 1 of them through your Alexa Assistant.To assist you further, I’ll need a bit more information. Could yo...

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• 08 September 2025 12:56
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