Brian

Hi Gary,I’d be happy to help you look into this issue. However, you mentioned: “Can not connect to internet router.” Unfortunately, that’s a bit too little information for me to assist you properly...

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• 21 October 2025 11:11
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Hi Rahul,Based on your description, it’s not possible to determine the exact cause with certainty.It’s possible that not the entire LED strip has been activated when setting the color. Please see t...

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• 09 October 2025 13:36
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Hi Mike,At the moment, it is unfortunately not possible to add a power plug directly to a Lighting scene.However, there is a simple workaround available.You can set the smart plug to automatically ...

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• 30 September 2025 07:00
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Hi Bridget,You mentioned that you’ve installed 3 lamps, but that you’re only able to control 1 of them through your Alexa Assistant.To assist you further, I’ll need a bit more information. Could yo...

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• 08 September 2025 12:56
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Hi Allan,That option is certainly available..With Smart Automations, you can set your smart lights to automatically switch on and off at sunrise and sunset.See for example this FAQ: https://help.ca...

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• Edited 02 September 2025 06:58
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Hi Claude, We have just sent you an email with the code. You can indeed use it for other products as well.Regards,Brian. 

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• 26 August 2025 06:03
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Hi CJ Mamo,It took some time, but we’ve now identified the cause. The plug you own comes from a 2020 production batch. The “circulation” function was introduced later and unfortunately, this specif...

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• 25 August 2025 09:00
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Hi Walid,Thank you for your feedback via email.It’s good to hear that the Calex Petfeeders didn’t start handing out extra portions on their own, and that your cats weren’t unintentionally spoiled w...

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• Edited 21 August 2025 12:51
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Hi CJ Mamo,Here is a brief update. The problem may be more complex than initially thought. Investigations are ongoing but require more time. I will be in touch again as soon as I have more informat...

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• 21 August 2025 10:57
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Hi Walid,I have now received the device IDs for your pet feeders by email, thank you for that.We will take it from there and find out what has been going on here.I will get back to you as soon as I...

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• 19 August 2025 06:25
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