Brian

Hi Frank, Strange that this doesn't work. This is something we'll have to figure out further. I'll create a ticket of your report, then we'll take it from there. We may need some information from y...

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• 23 February 2024 16:06
• 1 vote

Hi to all, Herewith a quick update regarding the CALEX Smart App for Android. There were some issues at Google that stalled the earlier rollout. These have since been resolved.The rollout has been ...

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• 12 December 2023 10:43
• 1 vote

Hi to all,The iOS version of the new Calex Smart App has been available to everyone for several days now. The Android version of the Calex Smart App is not currently available to everyone. The caus...

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• 28 November 2023 06:59
• 1 vote

Dear Robert and Chris,We recently made the necessary adjustments to fix this issue. We have been testing this recently and the issue should now be fixed for all Smart strips.With kind regards, Bria...

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• 03 October 2023 13:29
• 1 vote

Hi Frank,Regarding the ability to change the order of cameras in the app’s multi-view: I have good news! DVL has confirmed that this functionality is being developed and is scheduled for release in...

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• 02 April 2026 09:24
• 0 votes

Hi Frank,Okay, keep an eye on it for a moment. You might be able to determine whether the issue only occurs under certain circumstances.Regarding the ability to change the order of cameras in the a...

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• 02 April 2026 09:23
• 0 votes

Hi Marjon,Het is vreemd dat je de lampen niet meer kunt koppelen met je Wi-Fi-router. Aangezien ze eerder wel functioneerden, zou het opnieuw koppelen normaal gesproken geen probleem moeten zijn. E...

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• 02 April 2026 07:49
• 0 votes
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Hi Frank,That is indeed strange. The day/night mode should switch automatically depending on the ambient light. Is this a Calex camera? If so, could you please send me the device ID (virtual ID) of...

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• 02 April 2026 07:34
• 0 votes
• Official comment

Hi Frank,We understand that it’s frustrating that you’re not yet able to rearrange your cameras in the multiview screen. This feature is still on the roadmap for a future version of the Calex Smart...

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• 20 March 2026 07:17
• 0 votes

Hi Bram,Het is lastig om precies te zeggen wat er aan de hand is zonder alle exacte details te weten, dit vergt nader onderzoek. Mogelijke oorzaken zijn dat de communicatie tussen HA en de Tuya-clo...

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• 09 March 2026 08:39
• 0 votes