Brian

Hi Suzanne,Based on your description, it is not possible to determine the exact cause of the issue with certainty from a distance. You mentioned that you have already reset both lamps, but the prob...

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• 23 April 2025 13:49
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Right now we only have this version: https://www.calex.eu/devices/Calex-Smart-Movement-Sensor-429219With this you could achieve this.

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• 07 April 2025 12:35
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Hi Dan,No, the smart plugs themselves do not have a GPS module. Moreover, the question is whether you would want to solve this via GPS at all. That would require fairly sophisticated GPS devices th...

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• 07 April 2025 10:11
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Hi Saskia,Thank you for your feedback. At the moment this issue is indeed still ongoing. The problem seems to be caused by Google and appears to be more complex than expected, the issue seems to be...

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• 02 April 2025 13:47
• 1 vote

Hi Enfield250, It may happen that certain settings within Android are not the same on every brand and type of smartphone, even between different Samsung models.Unfortunately, we cannot provide a de...

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• 17 March 2025 15:56
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Hi Kenny,Sorry to hear that you still can't connect your lamps. Please check the 2.4GHz Wi-Fi settings of your router, the security mode might be set to WPA3 only:The lamps need the following setti...

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• 12 March 2025 06:55
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Hi Saskia,Extensive research has been conducted on this issue. However, it remains a complex problem, and the exact cause has yet to be identified. The issue does not appear to be widespread but se...

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• 11 March 2025 08:54
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Hi Will,For some types of lamps this did indeed work, but for a large number of lamps it did not function optimally. Because the operation was not completely as expected, this led to much confusion...

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• 11 March 2025 08:44
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Hi Kenny,There can be multiple reasons why your lamps are not connecting. The key question is at what point in the pairing process things go wrong, as there could be various causes.You could try th...

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• 10 March 2025 12:45
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Hi Geoff,Processing a return takes a few business days. Once we receive the return, it will be inspected. If the return is complete and in good condition, the refund will be processed within a few ...

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• 10 March 2025 12:35
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