Some routers provide two different wifi networks, one of 2.4 GHz and one of 5 GHz. It is important to note that Calex smart devices only connect to 2.4 GHz wifi networks.
To set up your Calex smart devices correctly, you need to make sure your mobile device is connected to a 2.4 GHz wifi network. More information regarding network specifications can be found in your router's manual.
As an example, below we outline the setting Ziggo users go through to activate their router in 2.4 GHz.
Tip: The best way to configure your router can often be found on the website of your own Internet provider.