Brian

Hi Mike,At the moment, it is unfortunately not possible to add a power plug directly to a Lighting scene.However, there is a simple workaround available.You can set the smart plug to automatically ...

• Opmerking weergeven
• 30 september 2025 07:00
• 0 stemmen

Hi Bridget,You mentioned that you’ve installed 3 lamps, but that you’re only able to control 1 of them through your Alexa Assistant.To assist you further, I’ll need a bit more information. Could yo...

• Opmerking weergeven
• 8 september 2025 12:56
• 0 stemmen
• Officiële opmerking

Hi Allan,That option is certainly available..With Smart Automations, you can set your smart lights to automatically switch on and off at sunrise and sunset.See for example this FAQ: https://help.ca...

• Opmerking weergeven
• Bewerkt 2 september 2025 06:58
• 0 stemmen
• Officiële opmerking

Hi Claude, We have just sent you an email with the code. You can indeed use it for other products as well.Regards,Brian. 

• Opmerking weergeven
• 26 augustus 2025 06:03
• 0 stemmen

Hi CJ Mamo,It took some time, but we’ve now identified the cause. The plug you own comes from a 2020 production batch. The “circulation” function was introduced later and unfortunately, this specif...

• Opmerking weergeven
• 25 augustus 2025 09:00
• 0 stemmen

Hi Walid,Thank you for your feedback via email.It’s good to hear that the Calex Petfeeders didn’t start handing out extra portions on their own, and that your cats weren’t unintentionally spoiled w...

• Opmerking weergeven
• Bewerkt 21 augustus 2025 12:51
• 0 stemmen

Hi CJ Mamo,Here is a brief update. The problem may be more complex than initially thought. Investigations are ongoing but require more time. I will be in touch again as soon as I have more informat...

• Opmerking weergeven
• 21 augustus 2025 10:57
• 0 stemmen

Hi Walid,I have now received the device IDs for your pet feeders by email, thank you for that.We will take it from there and find out what has been going on here.I will get back to you as soon as I...

• Opmerking weergeven
• 19 augustus 2025 06:25
• 0 stemmen

Hi CJ Mamo,Strange that this still doesn't solve the problem. We need to look into this further, which will take some time. I'll get back to you as soon as I have more information.Regards,Brian. 

• Opmerking weergeven
• 18 augustus 2025 13:28
• 0 stemmen

Hi Walid,That is indeed very strange. We haven’t received any reports about this from other users. Could you please provide me with the device IDs of the three pet feeders? Then I’ll check the logs...

• Opmerking weergeven
• 18 augustus 2025 13:04
• 0 stemmen
• Officiële opmerking