Brian

Hi Frank,I understand that it is not desirable for the white LEDs to also turn on. This will also be fixed in the new firmware.For now, you can create an additional smart scene that immediately tur...

• Opmerking weergeven
• Bewerkt 5 mei 2026 10:07
• 0 stemmen

Hi Frank,We are currently working on a new firmware update that will resolve the Night Vision issue.Until this update is available, you can use a workaround by creating two smart scenes: one scene ...

• Opmerking weergeven
• 4 mei 2026 06:43
• 0 stemmen

Hi Frank,Thank you for providing the device ID. This is the “Calex Outdoor PTZ Camera 3MP.” Currently, some users are experiencing issues with the IR Night Mode. We are currently working on new fir...

• Opmerking weergeven
• 21 april 2026 08:16
• 0 stemmen

Hi Frank,If you could provide me with the virtual device ID of the camera(s) in question, I’ll know exactly which camera(s) we’re talking about and can give you more detailed information about the ...

• Opmerking weergeven
• 21 april 2026 06:32
• 0 stemmen

Hi Frank,Cloud storage works only based on event detection, such as motion detection or when someone rings the doorbell. Continuous recording is only possible with cameras and doorbells that are po...

• Opmerking weergeven
• 20 april 2026 11:07
• 0 stemmen
• Officiële opmerking

Hi Eric,It is normal for the HDMI Sync Box to get warm. However, you mentioned that your Sync Box is getting extremely hot. Could you provide an indication of the temperature?Additionally, it’s imp...

• Opmerking weergeven
• 13 april 2026 07:48
• 0 stemmen
• Officiële opmerking

Hi Erik,Based on your description, it is not yet clear to me which Smart Button you are referring to. Could you please provide some more information about it?In principle, you should be able to add...

• Opmerking weergeven
• 7 april 2026 06:11
• 0 stemmen
• Officiële opmerking

Hi Frank,Regarding the ability to change the order of cameras in the app’s multi-view: I have good news! DVL has confirmed that this functionality is being developed and is scheduled for release in...

• Opmerking weergeven
• 2 april 2026 09:24
• 0 stemmen

Hi Frank,Okay, keep an eye on it for a moment. You might be able to determine whether the issue only occurs under certain circumstances.Regarding the ability to change the order of cameras in the a...

• Opmerking weergeven
• 2 april 2026 09:23
• 0 stemmen