Brian

1. Community
2. Functies / Features
3. Samsung Galaxy A16

Hi Enfield250, It may happen that certain settings within Android are not the same on every brand and type of smartphone, even between different Samsung models.Unfortunately, we cannot provide a de...

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1. Community
2. Algemene discussie / General discussion
3. LED Downlights

Hi Kenny,Sorry to hear that you still can't connect your lamps. Please check the 2.4GHz Wi-Fi settings of your router, the security mode might be set to WPA3 only:The lamps need the following setti...

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1. Community
2. Functies / Features
3. Can I select a scene with a voice command to Google Assistant

Hi Saskia,Extensive research has been conducted on this issue. However, it remains a complex problem, and the exact cause has yet to be identified. The issue does not appear to be widespread but se...

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1. Community
2. Functies / Features
3. Gu10 mode missing

Hi Will,For some types of lamps this did indeed work, but for a large number of lamps it did not function optimally. Because the operation was not completely as expected, this led to much confusion...

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1. Community
2. Algemene discussie / General discussion
3. LED Downlights

Hi Kenny,There can be multiple reasons why your lamps are not connecting. The key question is at what point in the pairing process things go wrong, as there could be various causes.You could try th...

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1. Community
2. Algemene discussie / General discussion
3. Returns processing

Hi Geoff,Processing a return takes a few business days. Once we receive the return, it will be inspected. If the return is complete and in good condition, the refund will be processed within a few ...

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1. Community
2. Functies / Features
3. Gu10 mode missing

Hi Will,It may indeed be that you previously, with some lamps, had the option to choose the 'Scene' option in an automation or tap-to-run when selecting the mode. However, it was then not possible ...

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1. Community
2. Functies / Features
3. Deurbel camera en smart classic wall lamp

Beste Marcel en Carla, Het is mogelijk om op basis van bewegingsdetectie een ander smart device zoals bijvoorbeeld je Calex Smart Classic Wall Light te laten inschakelen.Hiervoor dien je dan een Sm...

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