CCTV night vision
Anyone have an issue when the night vision is set to automatic and turns on when it gets dark but stays in during daylight? I have to switch it off and on to getting working during daylight. This is even when the sun is out and bright. The camera is an outdoor 360 motion cam.
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Hi Frank,
That is indeed strange. The day/night mode should switch automatically depending on the ambient light. Is this a Calex camera? If so, could you please send me the device ID (virtual ID) of your camera? Then I can check the logs and perhaps figure out what’s causing the problem.
Gr,
Brian.
Its bf89a7608590dafdc7uxnp. But as you may have guessed it worked today. I think it may be random as it’s a new camera so I’ll give it time to settle in to the great British weather. Also that web browser for camera viewing you suggested is excellent. Shame we can’t have that in the app. Only issue I had with it was it won’t work on an older iPad that I used as my main monitor as it doesn’t support the chrome browser.
Hi Frank,
Okay, keep an eye on it for a moment. You might be able to determine whether the issue only occurs under certain circumstances.
Regarding the ability to change the order of cameras in the app’s multi-view: I have good news! DVL has confirmed that this functionality is being developed and is scheduled for release in Q4 of this year for testing. I expect we’ll be able to release this to the public shortly thereafter.
Gr,
Brian.
Desperate for a fix on this night vision as the older cams work fine and also as I think it affects the lights. If its not affecting the lights that needs sorted aswell as my neighbours are getting annoyed as they turn on for every movement. Possibly motion dection?
Hi Frank,
We are currently working on a new firmware update that will resolve the Night Vision issue.
Until this update is available, you can use a workaround by creating two smart scenes:
See the example below:
Gr,
Brian.
Thanks. That’s that sorted til the fix. Any ideas on the light. I need motion detection on for my cloud service to record but when it’s on the motion detection sets off the light aswell. It’s mainly at night though I did see it in during the daytime yesterday.
Thanks Frank
Hi Frank,
I understand that it is not desirable for the white LEDs to also turn on. This will also be fixed in the new firmware.
For now, you can create an additional smart scene that immediately turns the lamp off when it switches on. As an extra condition, you can set this to only apply at night or within a specific time window.
Gr,
Brian.
Any update on when this software fix will be coming?
Hi Frank,
We are currently busy with the final finishing touches. The last tests are being completed at the moment, and we expect the update to be available shortly.
Gr,
Brian.
Hi,
Right before the weekend, we have some good news to share: the issues have been resolved in a new firmware version that we are preparing this weekend for the OTA update. This update will then be rolled out in phases and will likely reach most users within next week.
So keep an eye on the update check in your Smart App. We also recommend clearing the cache of your Smart App after the firmware update, so everything runs smoothly and feels fresh again. In some exceptional cases, you may need to power cycle the camera.
And one small but important reminder for the DIY enthusiasts among us who have set up a temporary workaround using smart scenes for the white LEDs: don’t forget to disable these again after the update.
Gr,
Brian
Hi Brian, One of my cameras has failed to update, gone offline and just flashes very slowly. I’ve tried to reset it but nothing. Any advice?
Thank Frank
Hi Frank,
I'm sorry to hear that.
Could you tell me exactly what happened? Was the camera able to complete the update, or was the process interrupted before it finished?
Could you record a short video of the camera's current behavior?
In the meantime, I'll discuss this internally with the team to determine what might have caused the issue and how we can resolve it.
Are your other cameras working properly after the update?
Hi. It was the first camera I updated. The message popped up on screen to update so I did and it went to about 90% then after a while showed something like operation timed out and wouldn’t let me do anything else. Didn’t realise that the cameras gone offline so proceeded to do the other 2 cameras that needed the update. These updated fine. After noticing that the first one was offline I tried rebooting etc. but nothing. I ended up taking it down as I was sick of climbing ladders to press the reset button. I left it powered on and all it does is light up for approximately 7 seconds the off for 1 second then back on. If you need a video I can do that.
Frank
Hi Frank,
Thank you for this information. Could you please also record a short video showing the LED flashing? Based on the speed and pattern of the flashing, we may be able to determine the camera's current status.
Hi Brian. I send all my info from an iPhone but it doesn’t show videos when I try to send one? Just photos?Frank
Hi Frank,
We'll need to find another way for you to send us the video, for example via WeTransfer.
For now, though, please hold off on sending it, as we may not end up needing it after all. We're still investigating the issue, and I'll get back to you as soon as possible.
In the meantime, don't worry we'll find a solution 😉
Ok. Thank you. It’s just frustrating and want to get the camera back up asap. Also I’ve only had the cameras a few months now and don’t want them going past any warranty or whatever. Thanks again
Hi Frank,
We have prepared a recovery procedure that should allow you to restore the camera. To do this, you will need to flash the firmware onto the camera using an SD card.
I will provide you with the instructions and the corresponding firmware file. However, we cannot share these through this forum, so I will create a support ticket for this purpose. We can continue the process and provide further assistance through that ticket.
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