CCTV night vision
Anyone have an issue when the night vision is set to automatic and turns on when it gets dark but stays in during daylight? I have to switch it off and on to getting working during daylight. This is even when the sun is out and bright. The camera is an outdoor 360 motion cam.
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Hi Frank,
That is indeed strange. The day/night mode should switch automatically depending on the ambient light. Is this a Calex camera? If so, could you please send me the device ID (virtual ID) of your camera? Then I can check the logs and perhaps figure out what’s causing the problem.
Gr,
Brian.
Its bf89a7608590dafdc7uxnp. But as you may have guessed it worked today. I think it may be random as it’s a new camera so I’ll give it time to settle in to the great British weather. Also that web browser for camera viewing you suggested is excellent. Shame we can’t have that in the app. Only issue I had with it was it won’t work on an older iPad that I used as my main monitor as it doesn’t support the chrome browser.
Hi Frank,
Okay, keep an eye on it for a moment. You might be able to determine whether the issue only occurs under certain circumstances.
Regarding the ability to change the order of cameras in the app’s multi-view: I have good news! DVL has confirmed that this functionality is being developed and is scheduled for release in Q4 of this year for testing. I expect we’ll be able to release this to the public shortly thereafter.
Gr,
Brian.
Desperate for a fix on this night vision as the older cams work fine and also as I think it affects the lights. If its not affecting the lights that needs sorted aswell as my neighbours are getting annoyed as they turn on for every movement. Possibly motion dection?
Hi Frank,
We are currently working on a new firmware update that will resolve the Night Vision issue.
Until this update is available, you can use a workaround by creating two smart scenes:
See the example below:
Gr,
Brian.
Thanks. That’s that sorted til the fix. Any ideas on the light. I need motion detection on for my cloud service to record but when it’s on the motion detection sets off the light aswell. It’s mainly at night though I did see it in during the daytime yesterday.
Thanks Frank
Hi Frank,
I understand that it is not desirable for the white LEDs to also turn on. This will also be fixed in the new firmware.
For now, you can create an additional smart scene that immediately turns the lamp off when it switches on. As an extra condition, you can set this to only apply at night or within a specific time window.
Gr,
Brian.
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