Broken smart plug
I have had 2 smart plugs stop working recently. I purchased them a few years ago but also have several others purchased at the same time (still working). Is there any reason they may have stopped working? I suppose I’ve had them I whole but for the others to still work seems strange. All in the same house and 1 in the same room as a still working one.
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Hi Frank,
Are you still able to operate the smart plug manually? For example, does pressing the power button on the plug still turn it on and off?
If that's the case, then the smart plug hardware itself is likely functioning properly.
Do you see an "Offline" message for the smart plug in the Calex Smart app?
If so, you might want to check whether it's receiving a strong enough Wi-Fi signal by moving it temporarily closer to your Wi-Fi router.
If that doesn’t resolve the issue, try resetting the smart plug and reconnecting it to your Wi-Fi network.
Could you let me know if this helps solve the problem?
With kind regards,
Brian - Calex Community Team
Hi Brian. The plug has the button on the side so it’s an older plug and it just has a dull light blue glow. When you press it nothing happens at all. Even after trying the reset process.
Hi Frank,
You mentioned that the button is on the side, which you believe indicates it’s an older model. However, all of our smart plugs have the button on the side, so it’s possible you meant something else or perhaps I didn’t fully understand your explanation. That’s possible too. 😉
Regarding the issue: you mentioned that manual control of the smart plug no longer works and that the reset procedure is also unsuccessful. Based on this, it seems likely that the smart plug may have developed a hardware fault. If the device is still within the warranty period, I recommend contacting the retailer where you purchased it to request a warranty replacement.
May I ask what device you had connected to this smart plug?
Brian.
The more recent calex smart plugs I have bought the button is now on the top rather than the left side. It was just operating a non branded set of led strip lights so I can use Alexa to operate them. It’s ok I don’t mind getting a new one I was just curious how long they are meant to last. I’ve know noticed it blinking slowly but still won’t do anything.
I have had this recently too, exact same issue. Left side button one unresponsive and slow flash. More recently purchased one with button on top are working fine. We used it for a heated aired so came to use it recently and discovered the issue. I’m wondering if it’s a recent firmware update issue? Had a similar unrelated issue with my Fitbit too where firmware updates caused an issue.
Hi Gavin,
A firmware update is unlikely to be the cause, as there have been no recent firmware updates for the smart plugs. If the smart plug also can no longer be reset, this may indicate a hardware failure. Please note that the device connected to the smart plug should not exceed the plug’s maximum power rating. It is recommended to continuously load the smart plug to a maximum of 80% of its rated capacity. For example, with a 16 Amp plug, this means a maximum continuous load of about 12 to 13 Amps.
Brian.
Ik heb precies hetzelfde probleem. Had op de smart plug een normale LCD tv aangesloten. Verbruikte dus nog geen 300 watt. Stroom van het de smart plug gehad en uit de app verwijdert. Daarna met geen mogelijkheid meer aan de praat te krijgen. Blauw lampje knippert langzaam. Resetten of wat dan ook lukt niet. Dit apparaat is een van de acht die ik in de loop der tijd heb aangeschaft. Bonnetjes heb ik natuurlijk niet meer en zal ik dus wel geen garantie meer ergens hebben.
Calex: hoe betrouwbaar zijn de rest van mijn smart plugs nog?
Hi Brian, Thanks for your reply. Like I said in the post it is used for a heated airer but perhaps that’s not clear. The heated clothes horse/airer is only rated at 700W max so certainly not overloaded. Also we haven’t used the plug for some time so when you say it hasn’t had a firmware update for some time how long exactly? Also Forgive me if I don’t entirely trust your expertise if you initially are not even aware CALEX did a plug with a button on the side. It just seems a bit coincidental that multiple people in the last month are experiencing the same issues with that particular model.
Like the previous comment It makes me also question CALEX product reliability if many people experience “hardware” failure within quick succession. Granted there are many 1000’s of units sold so a percentage of failures are likely to occur at the same time but still. Seems model specific and coincidental to me.
An update with my plug, I moved it closer to the router and the base deco Mesh unit and disconnected it from my ‘home’ on the app. The next morning I could then re-discover it by a simple search and it was reconnected to my home and was working. Both at the plug pressing the button and via the app. I then moved it back into the next room where it was originally and the same problem, slow flashing blue light and ‘offline’ returning to near the router and following the same process it is back on the app again and working. At the moment it seems like the WI-FI network receiving range has dropped off.. I haven’t tried a repeat experiment move away to another location yet. .
Hi Gavin,
A power load of 700 Watts should not be an issue. We offer different versions of smart plugs in our range, so you may have either an older or a newer model. To accurately answer your question regarding the firmware, I’ll need the device ID of your smart plug. With that, I can check the details for you.
Regarding your comment about the power button and my: depending on how you look at it, a smart plug has four sides, plus a top and a bottom. So, it’s just a matter of interpretation:
It’s fine to doubt my expertise or product knowledge, I wouldn’t trust me either before coffee.
We produce and sell smart plugs in very large quantities. As you mentioned, a small percentage may unfortunately fail prematurely. While that’s inconvenient, it’s normally not a problem since we provide a standard 2-year warranty within the EU (1 year in the UK).
You mentioned that your smart plug works again when placed closer to your router. This suggests there may have been a change in your network or interference nearby affecting your Wi-Fi signal. The fact that the plug can connect when closer to the router indicates it’s not defective. A firmware update of your smart plug is unlikely to be the cause of this, but I’d be happy to check when your smart plug last received an update. For this, I’ll need the device ID of your smart plug.
Regards,
Brian.
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