Brian

Hi Frank,The new version V6.0.8 of the Calex Smart App was released yesterday. This version allows you to change the order of the cameras in the multiview screen. To do this, you need to add the re...

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• 16 June 2026 08:10
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Hi Frank,We are currently busy with the final finishing touches. The last tests are being completed at the moment, and we expect the update to be available shortly.Gr,Brian.

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• 11 June 2026 08:34
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Hi Frank,I understand that it is not desirable for the white LEDs to also turn on. This will also be fixed in the new firmware.For now, you can create an additional smart scene that immediately tur...

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• Edited 05 May 2026 10:07
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Hi Frank,We are currently working on a new firmware update that will resolve the Night Vision issue.Until this update is available, you can use a workaround by creating two smart scenes: one scene ...

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• 04 May 2026 06:43
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Hi Frank,Thank you for providing the device ID. This is the “Calex Outdoor PTZ Camera 3MP.” Currently, some users are experiencing issues with the IR Night Mode. We are currently working on new fir...

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• 21 April 2026 08:16
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Hi Frank,If you could provide me with the virtual device ID of the camera(s) in question, I’ll know exactly which camera(s) we’re talking about and can give you more detailed information about the ...

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• 21 April 2026 06:32
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Hi Frank,Cloud storage works only based on event detection, such as motion detection or when someone rings the doorbell. Continuous recording is only possible with cameras and doorbells that are po...

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• 20 April 2026 11:07
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Hi Eric,It is normal for the HDMI Sync Box to get warm. However, you mentioned that your Sync Box is getting extremely hot. Could you provide an indication of the temperature?Additionally, it’s imp...

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• 13 April 2026 07:48
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Hi Erik,Based on your description, it is not yet clear to me which Smart Button you are referring to. Could you please provide some more information about it?In principle, you should be able to add...

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• 07 April 2026 06:11
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Hi Frank,Regarding the ability to change the order of cameras in the app’s multi-view: I have good news! DVL has confirmed that this functionality is being developed and is scheduled for release in...

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• 02 April 2026 09:24
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