Brian
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Recent activity by Brian
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Hi Walid,I have now received the device IDs for your pet feeders by email, thank you for that.We will take it from there and find out what has been going on here.I will get back to you as soon as I...
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Hi CJ Mamo,Strange that this still doesn't solve the problem. We need to look into this further, which will take some time. I'll get back to you as soon as I have more information.Regards,Brian.
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Hi Walid,That is indeed very strange. We haven’t received any reports about this from other users. Could you please provide me with the device IDs of the three pet feeders? Then I’ll check the logs...
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Hi Gavin,A power load of 700 Watts should not be an issue. We offer different versions of smart plugs in our range, so you may have either an older or a newer model. To accurately answer your quest...
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Hi CJ Mamo,We have looked into this and it appears that the time zone set in your Calex Smart App does not match the time zone of your smartphone or the time zone you are currently in.To resolve th...
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Hi CJ Mamo,Thank you for providing the requested information. We will investigate this further, and I will get back to you as soon as more information is available.Brian.
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Hi Gavin,A firmware update is unlikely to be the cause, as there have been no recent firmware updates for the smart plugs. If the smart plug also can no longer be reset, this may indicate a hardwar...
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Hi Frank,Unfortunately, this is not possible at the moment. We will let you know as soon as the functionality is available.Brian.
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Hi CJ Mamo,I was unable to reproduce this behavior. It’s also not entirely clear to me how you have configured the smart scenes. Could you please provide screenshots of the settings you used in the...
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Hi,The battery life of video doorbells depends heavily on the environment and usage. Depending on the placement, the doorbell may detect a lot of movement, which drains the battery faster. For exam...
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