Brian
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Recent activity by Brian
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Hi CJ Mamo,It took some time, but we’ve now identified the cause. The plug you own comes from a 2020 production batch. The “circulation” function was introduced later and unfortunately, this specif...
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Hi Walid,Thank you for your feedback via email.It’s good to hear that the Calex Petfeeders didn’t start handing out extra portions on their own, and that your cats weren’t unintentionally spoiled w...
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Hi CJ Mamo,Here is a brief update. The problem may be more complex than initially thought. Investigations are ongoing but require more time. I will be in touch again as soon as I have more informat...
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Hi Walid,I have now received the device IDs for your pet feeders by email, thank you for that.We will take it from there and find out what has been going on here.I will get back to you as soon as I...
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Hi CJ Mamo,Strange that this still doesn't solve the problem. We need to look into this further, which will take some time. I'll get back to you as soon as I have more information.Regards,Brian.
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Hi Walid,That is indeed very strange. We haven’t received any reports about this from other users. Could you please provide me with the device IDs of the three pet feeders? Then I’ll check the logs...
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Hi Gavin,A power load of 700 Watts should not be an issue. We offer different versions of smart plugs in our range, so you may have either an older or a newer model. To accurately answer your quest...
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Hi CJ Mamo,We have looked into this and it appears that the time zone set in your Calex Smart App does not match the time zone of your smartphone or the time zone you are currently in.To resolve th...
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Hi CJ Mamo,Thank you for providing the requested information. We will investigate this further, and I will get back to you as soon as more information is available.Brian.
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Hi Gavin,A firmware update is unlikely to be the cause, as there have been no recent firmware updates for the smart plugs. If the smart plug also can no longer be reset, this may indicate a hardwar...
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