Brian

Hi Frank,We're looking into it, let's just keep it all in this post for now ;-)

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• 25 September 2026 10:46
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Hi Frank,Sorry to hear that the firmware update has not completely resolved the issue after all.I’m going to discuss this again with our development team so we can investigate further what might st...

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• 24 September 2026 06:35
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Fijn om te horen dat het gelukt is! 😊Veel plezier met de twee GU10-lampen en bedankt voor de terugkoppeling! 💡

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• 08 September 2026 05:22
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Omdat je gebruik maakt van een TP-Link Deco M4, kan het probleem worden veroorzaakt door de manier waarop het Wi-Fi-netwerk is ingesteld. TP-Link geeft zelf aan dat bepaalde IoT-apparaten die allee...

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• 07 September 2026 08:01
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Hi Walid,Vervelend om te horen dat het ondanks meerdere pogingen niet lukt om je nieuwe GU10-lamp met je Wi-Fi-netwerk te koppelen.Je geeft aan dat je inmiddels al meer dan 40 andere Calex Smart-ap...

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• 07 September 2026 07:05
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Hi Frank,We have now identified the cause of the issue and are currently working on a solution. We expect to be able to release a new firmware update by the end of next week. Your cameras will then...

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• 28 August 2026 12:35
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Hi Frank,Thank you for providing the information.We're looking into it, this will take a little while. As soon as we know more, I'll get back to you.

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• 21 August 2026 08:01
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Hi Frank,That is indeed strange. Normally, you should not need to manually format the SD card once it becomes full. The camera should handle this automatically by overwriting the oldest recordings ...

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• 20 August 2026 08:41
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• Official comment

Hi Joakim,You have since been informed by our support team that the issue has now been resolved. The necessary adjustments have been made, and you should now be able to control the lights correctly...

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• 18 August 2026 12:14
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