Brian

Hi Frank,Thank you for providing the information.We're looking into it, this will take a little while. As soon as we know more, I'll get back to you.

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• 21 August 2026 08:01
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Hi Frank,That is indeed strange. Normally, you should not need to manually format the SD card once it becomes full. The camera should handle this automatically by overwriting the oldest recordings ...

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• 20 August 2026 08:41
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• Official comment

Hi Joakim,You have since been informed by our support team that the issue has now been resolved. The necessary adjustments have been made, and you should now be able to control the lights correctly...

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• 18 August 2026 12:14
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Hi Joakim,Based on the information you provided, I cannot immediately determine what might be causing the issue.Could you please provide me with the device ID (Virtual ID) of your Calex Outdoor Lan...

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• 17 August 2026 08:50
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• Official comment

Hi Dave,Sorry for the delayed response. Due to the holiday period, things have taken a little longer than usual.Most of our Bluetooth Mesh Outdoor Light String sets can be expanded to a maximum of ...

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• 17 August 2026 08:44
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• Official comment

Hi Joe,Bedankt voor het aanleveren van de productsticker. Aan de hand hiervan is voor mij duidelijk om welk type plafondventilator het gaat.Het blijkt te gaan om een Non-Smart plafondventilator. Di...

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• 21 July 2026 09:07
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Hi Joe,Vervelend om te horen dat het niet lukt om je Calex plafondventilator te koppelen aan de Calex Smart-app.Omdat wij meerdere modellen in ons assortiment hebben, ontvang ik graag het artikelnu...

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• 20 July 2026 06:31
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• Official comment

Hi Berend,In de meest recente versie van de Calex Smart App is het nog steeds mogelijk om meerdere lampen te combineren in een groep. Vanuit deze groep kun je vervolgens zowel de lichtsterkte als d...

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• 13 July 2026 06:09
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• Official comment

Hi Frank,We have prepared a recovery procedure that should allow you to restore the camera. To do this, you will need to flash the firmware onto the camera using an SD card.I will provide you with ...

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• 07 July 2026 06:51
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