I have tried multiple times with multiple bulbs to connect my calex remote control. The blue light comes on when I press the on button, but there is no connection. No flashing light. I have tried other remotes and they work fine, so I am doing it right, but this one remote will just not connect. What else can I do?
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Hi Matthew,
We are sorry that you are having trouble with your Smart Remote. We would like to discuss with you what the problem is and how we can solve it. We would like to advise you to submit a support request via our website.
You can do this at https://help.calex.eu/ and choose 'Submit a request' at the top right.
With kind regards,
Brian - Calex Community Team