Brian
Opmerkingen
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Hi Frank, Strange that this doesn't work. This is something we'll have to figure out further. I'll create a ticket of your report, then we'll take it from there. We may need some information from y...
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Hi to all, Herewith a quick update regarding the CALEX Smart App for Android. There were some issues at Google that stalled the earlier rollout. These have since been resolved.The rollout has been ...
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Hi to all,The iOS version of the new Calex Smart App has been available to everyone for several days now. The Android version of the Calex Smart App is not currently available to everyone. The caus...
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Dear Robert and Chris,We recently made the necessary adjustments to fix this issue. We have been testing this recently and the issue should now be fixed for all Smart strips.With kind regards, Bria...
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Officiële opmerking
Hi Barry, You indicate that you have added your lamp to the Calex Smart App, then you indicate that you click on the username to log in. It is not entirely clear to me what exactly you have done, s...
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Officiële opmerking
Hi Yvonne.Probeer je de drie lampen tegelijkertijd, of probeer je ze één voor één te koppelen? Het is mogelijk om meerdere lampen tegelijkertijd te koppelen, maar in sommige situaties kan het proce...
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Hi Geoff,If you purchased the doorbell directly through our webshop: https://shop.calex.eu, you can register your return via this page: https://calex.returnless.com Log in with your order number (C...
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Hi Geoff, First of all, best wishes for 2025! Thank you for testing and providing this information. Obviously, disabling the PIR sensor is not the right solution, but this was more to test whether ...
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Hi Geoff,I suspect the problem is caused by the number of motion detections combined with bad Wi-Fi reception. From the logs of your doorbell, I can see the following:In the period from 22-12-2024 ...
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Hi Saskia, A quick update from the lighting front! We've managed to track down the unusual behavior, but it doesn’t seem to affect all types of lamps equally. Kind of like holiday lights, where som...