Hi everyone,
I moved house recently and since then none of my RGB light bulbs work properly they don't connect to the internet the way they used to, by that I mean they constantly show an error in the network despite being on the same network before. As well since I moved not only the issues with the network but they regularly get the timings wrong for preset times.
Any help would be greatly appreciated.
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Hi Luke,
Sorry to hear that you are experiencing these problems. I am assuming for a moment that with the move, your existing network equipment was also moved with you and that you have a functioning Internet connection again via Wi-Fi. Then your network name (SSID) and Wi-Fi password would have remained the same. In that case, your lamps should just work again since they are still looking for the known Wi-Fi network. Unless your Wi-Fi router and lamps are now positioned such that your lamps are just not receiving enough Wi-Fi signal.
Would you like to test with one of your lamps if removing and re-pairing in the Calex Smart App solves the problem?
If this is not the case, I would like to ask you to create a support request at https://help.calex.eu, then one of my colleagues can take it up with you there.
With kind regards,
Brian - Calex Community Team