Brian

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1. Community
2. Functies / Features
3. Samsung Galaxy A16

Hi Enfield250, It may happen that certain settings within Android are not the same on every brand and type of smartphone, even between different Samsung models.Unfortunately, we cannot provide a de...

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• Created 17 March 2025 15:56
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1. Community
2. Algemene discussie / General discussion
3. LED Downlights

Hi Kenny,Sorry to hear that you still can't connect your lamps. Please check the 2.4GHz Wi-Fi settings of your router, the security mode might be set to WPA3 only:The lamps need the following setti...

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• Created 12 March 2025 06:55
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1. Community
2. Functies / Features
3. Can I select a scene with a voice command to Google Assistant

Hi Saskia,Extensive research has been conducted on this issue. However, it remains a complex problem, and the exact cause has yet to be identified. The issue does not appear to be widespread but se...

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• Created 11 March 2025 08:54
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1. Community
2. Functies / Features
3. Gu10 mode missing

Hi Will,For some types of lamps this did indeed work, but for a large number of lamps it did not function optimally. Because the operation was not completely as expected, this led to much confusion...

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• Created 11 March 2025 08:44
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Official comment

1. Community
2. Algemene discussie / General discussion
3. LED Downlights

Hi Kenny,There can be multiple reasons why your lamps are not connecting. The key question is at what point in the pairing process things go wrong, as there could be various causes.You could try th...

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• Created 10 March 2025 12:45
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Official comment

1. Community
2. Algemene discussie / General discussion
3. Returns processing

Hi Geoff,Processing a return takes a few business days. Once we receive the return, it will be inspected. If the return is complete and in good condition, the refund will be processed within a few ...

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• Created 10 March 2025 12:35
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Official comment

1. Community
2. Functies / Features
3. Gu10 mode missing

Hi Will,It may indeed be that you previously, with some lamps, had the option to choose the 'Scene' option in an automation or tap-to-run when selecting the mode. However, it was then not possible ...

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• Created 10 March 2025 12:29
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2. Functies / Features
3. Deurbel camera en smart classic wall lamp

Beste Marcel en Carla, Het is mogelijk om op basis van bewegingsdetectie een ander smart device zoals bijvoorbeeld je Calex Smart Classic Wall Light te laten inschakelen.Hiervoor dien je dan een Sm...

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• Created 06 March 2025 10:06
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1. Community
2. Functies / Features
3. LED strip lights

Hi Steve,Thank you for providing the requested information. It is now clear to me that this concerns a Smart Wi-Fi LED strip.Article number: 6102000302This type of LED strip must first be connected...

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• Edited 11 February 2025 14:27
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Official comment

1. Community
2. Functies / Features
3. LED strip lights

Hi Steve,Based on your description, it is not entirely clear to me exactly which Calex item it is. Could you please provide me with the article number? Then we can look further into your question b...

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• Created 11 February 2025 09:09
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